E-commerce can be done not only between business partners, but also within organizations. Such activity is referred to as intrabusiness EC or in short, intrabusiness. Intrabusiness can be done between a business and its employees(B2E); among units within the business (usually done as c-commerce); and among employees in the same business.
Business to Its Employees (B2E) Commerce
Companies are ﬁnding many ways to do business electronically with their own employees. They disseminate information to employees over the intranet, for example. They also allow employees to manage their fringe beneﬁts and take training classes electronically. In addition, employees can buy discounted insurance, travel packages, and tickets to events on the corporate intranet, and they can electronically order supplies and material needed for their work. Also, many companies have electronic corporate stores that sell a company’s products to its employees, usually at a discount. Of the many types of employees that beneﬁt from B2E we have chosen to focus on salespeople in the ﬁeld. Note that in the literature on B2E commerce, B2E includes all things employees need for work, not just for communication, compensation, and beneﬁts; so productivity software, such as sales force automation,is considered part of B2E.
SALES FORCE AUTOMATION. Sales force automation (SFA) is a technique of using software to automate the business tasks of sales, including order processing, con-tact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis, and employee performance evaluation. Of special interest in the context of B2E e-commerce is the support provided to employees when they are in the ﬁeld. Recently, SFA become interrelated with CRM, since the sales people constitute the contact point with customers. IT can empower salespeople and other customer-facing employees to make quick decisions, when they are in the customer’s ofﬁce. Advancement in wireless technologies is creating opportunities for providing sales people with new capabilities.
E-Commerce Between and Among Units Within the Business
Large corporations frequently consist of independent units, or strategic business units (SBUs), which “sell”or “buy”materials, products, and services from each other. Transactions of this type can be easily automated and performed over the intranet. An SBU can be considered as either a seller or a buyer. An example would be company-owned dealerships, which buy goods from the main company. This type of EC helps in improving the internal supply chain operations
E-Commerce Between and Among Corporate Employees
Many large organizations allow employees to post classiﬁed ads on the company intranet, through which employees can buy and sell products and services from each other. This service is especially popular in universities, where it has been conducted since even before the commercialization of the Internet. The Internet is used for other collaboration as well.